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AMU Complaint Process

How to Report a Complaint about an Alongside Midwifery Unit

The Commission for the Accreditation of Birth Centers is committed to helping CABC-accredited Alongside Midwifery Units maintain the high level of quality they demonstrated when achieving accreditation.  One aspect of this commitment is our process for accepting and reviewing complaints or concerns submitted to CABC regarding one of our accredited centers.

If you have a complaint about the quality of care at an accredited center, please use the Birth Center Quality Incident Report Form at the bottom of this page.

Scope of Complaint Evaluations

The CABC strongly encourages you to first bring your complaint to the attention of the center Director.

The CABC addresses all complaints that are within the scope of the CABC’s Alongside Midwifery Unit Standards.

Complaint information is used to:

  • Ensure the center’s continued compliance with CABC accreditation requirements.
  • Improve the quality and relevance of CABC Alongside Midwifery Unit Standards.

Eligibility for Complaint Review

  • The center involved is currently accredited by CABC or was CABC-accredited at the time of the incident involved in the complaint.
  • The Complainant is one of the following
    • Center client or Personal Representative as defined by HIPAA
    • Center provider or staff member
    • Receiving hospital or Consulting Clinical Specialist as defined by CABC Alongside Midwifery Unit Standards
  • The complaint information is relevant to CABC Alongside Midwifery Unit Standards in place at the time of the incident in question.
  • The complaint relates to an incident occurring within the 365-days of the compliant being filed.
  • The information provided in the complaint is sufficiently clear to allow determination of its relevance to the CABC Alongside Midwifery Unit Standards.

CABC does not review complaints that involve:

  • Centers not accredited by CABC at the time of the incident AND currently
  • Complainant who is not one of those listed above
  • Incidents occurring more than 365-days prior to filing of the complaint.
  • Individual billing issues or payment disputes.
  • Areas of possible criminal or civil violations of the law.
  • Allegations of malfeasance.

CABC does not:

  • Direct individual clinical management of a client’s care.
  • Review complaint proceedings between another organization or agency and the same Complainant.
  • Mediate between the Center and Complainant.
  • Retain any records of the complaint review other than the final summary letters.

What is the Complaint Review Process?

To file a complaint:

Birth Center Quality Incident Report Form

Fields marked with a * are required.

About You:


About the Alongside Midwifery Unit:


About the Concern:

When submitting a concern regarding a quality incident to us about a CABC-accredited birth center, you may either provide your name and contact information or submit your concern anonymously. Providing your name and contact information enables CABC to inform you about the actions taken in response to your concern, and also to contact you should additional information be needed.

It is our policy to treat your name as confidential information and not to disclose it to any other party. However, it may be necessary to share the quality incident with the birth center in the course of a quality incident evaluation, and so complete anonymity cannot be guaranteed. All medical records are handled in accordance with HIPAA regulations.